June 28, 2008
Dear Ms. Paulson,
I received your letter may 21. Since my car has recieved so much attention including the necessary repair work to my damaged door as a result of the accident, and with the high price of gasoline, i have been doing as little driving as possible.
As each day went by I become more comfortable driving after all the repairs had been made, and I think you for your letter.
I am now looking forward to a long spell of carefree driving. My car is old and rather small compared to other cars, and it just fits my garage, and for these reasons I need my old Honda.
Sincerely,
Catherine White
Los Angeles
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June 27, 2008
Dear Mr. Palencia,
Thank you for your many letters.
With so much maintenance given to my car lately, and with the repair of my driver's side door as a result of the accident, and with the increasing cost of gasoline, i have been limiting my driving to only essential errands.
After my April visit the noise my car was making was considerably reduced. It has since increased. The starter that was installed works just fine and I now have less anxiety of the possibility of stalling.
Everyday i feel more comfortable driving as the days move on. I'll stop by again at some future date.
Sincerely,
Catherine White
Los Angeles
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June 15, 2008
Dear Mr. Palencia,
Please know that our service person Anthony Barner, time and time again outdoes himself with his professionalism, patients, knowledge and attitude. He is super to our family.
Sincerely,
Robert W.
Glendale
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May 16, 2008
Dear Sir,
I am writing to say thank you! I have dealt with your dealership twice now.
A few weeks ago I tried to get my air-conditioning fixed and your machine
was broken down. I dealt with Oscar Cousin and he was kind enough to let me
know about the problem immediately and also gave me a free oil change.
Beyond that, he was also incredibly kind and prompt. When I brought the car
back in today he was again very kind. He then listened as I explained all
the reasons I was very upset about having to pay $700 to get my brand new
Honda fixed! He was very kind and understanding and brought my case to you
(I am told). I also understand that you helped to straighten out the
situation and helped to ensure that I do not have to pay to get the
air-conditioning fixed. I am so thankful for this! I was so upset,
especially since I paid for a seven year warranty and had just bought the
car! I want you to know that I think you have a wonderful employee, Oscar,
and that I believe your dealership is doing a wonderful job of reaching out
to its customers and making us feel as though you understand and really
care. So that you know, I also called the corporate office to let them know
that I was treated excellently at your dealership, and I gave Oscar Cousin I
high recommendation. Thank you so much.
Sincerely,
Beth O.
Los Angeles
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February 14, 2008
Dear Mr. Tissot,
I just wanted to let you know about the excellent customer service I received from PJ Palencia and George Sanchez. I am the owner of a 2004 Honda Accord with 87000 miles. The vehicle needs a new transmission and PJ and George have been working very hard to secure for me, all the benefits I am entitled to receive from PrimusCare, a company which issued me an extended warranty. The PrimusCare company is unwilling to provide full payment for the required work (even though it is a covered repair)but PJ and George have worked very hard to obtain for me, as much assistance as possible.
Thank you for having PJ and George on your staff. This is the 3rd Honda I have owned and one of the reasons I like Honda is because of the helpful customer service.
Thank you.
Chuck G.
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January 24, 2008
Dear Mr. Palencia,
I am writing to tell you what exceptional service I recently received from George Sanchez. I honestly cant thank him enough. The transmission on my 2002 Civic LX failed at just 61,000 miles and with a little research on my part--and alot of pushing on George's-- Honda replaced the transmission and covered the parts and labor. Because of George's due diligence Honda America extended a Goodwill discount that ended up saving me about $3000.00
You work with George, so it will probally come as no surprise that he was polite, efficient and totally on top of the situation. He turned the request around in a day, pushing it through Honda America, and made sure my car was ready for me to pick up first thing on Monday. he even came in that day to make sure everything went smoothly despite the fact that he had thrown his back out the previous day!
In any event, I just want to be sure you know what a terrific employee you have. I wish all my customer service interactions were held to the same standard but, as I am sure you know, people like George are few and far between.
Best Regards,
Jessica C
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July 14, 2007
Dear Mr. Sokolow,
I want to congratulate you on having such a fine sales staff. John Rodis and Donald Marston went above and beyond the call of duty in order to get me approved for a car. While it was stressful, John, Marc, and Mr. Marston put me at ease and treated me with the utmost respect and not someone with a less than stellar credit history. Everyone in the Colonial Honda dealership was professional and pleasant. I would not hesitate to recommend Colonial Honda as the place to go when looking for a car knowing that you have not only outstanding sales staff but also an outstanding product. Thank you for making my car buying experience a pleasant one.
J. Mells
Glendale, CA
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February 15, 2007
To Whom it May Concern:
Thank you for being so committed to providing good service to your customers. More companies should be that dedicated to their customer service. If you're loyal to your customer, they will be back to you. Also- thank you for the intermediate discounts.-Also I'd hang onto Ishkan Khanjian(Mechanic) as long as you can. He's EXCELLENT! And also, i'm aware of alot of Colonial Honda's changes in personel-hireing Derek Poon was an excellent call.
Sincerely,
Linda Verdick
P.S. My next car will be a Honda!!
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February 13, 2007
Dear PJ,
Thank you for taking the initiative to find a way to replace the catalytic converter on my 2001 Odyssey with only a labor charge to me. This is what I call making the customer happy. I will continue to bring my Hondas to Colonial Honda in the future.
Sincerely,
Glenn Hamanaka
A Happy Customer
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November 14, 2006
Dear Sir,
On Saturday, November 11, 2006, I was at your dealership and was helped by Augusto Escobar. I was very impressed by Mr. Escobar's professionalism. He was friendly and helpful, very knowledgeable and above all not pushy or overbearing. y experience at your dealership was very positive and productive. Based on Mr. Escobar's demeanor and treatment I will happily recommend your dealership to all of my friends.
Thank You,
Kelley Cook & Steve Toly
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October 18, 2006
To whom it may concern:
I just wanted to send a note to one of the members of your Parts department, Norman. Recently, I have been working on finding a hard to find part for my 2006 Honda CR-V. Not only did Norman find the part for me (at a dealership in Northern California), he made the accessory available to me for a very nice deal. He went above and beyond the "call of duty" to keep me a happy customer and grateful Honda owner.
With much appreciate and thanks,
Anathea Gordon
2006 Honda CR-V owner
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June 2006
Dear Mr. Palencia,
With this letter I commend Mr. Anthony Barner for excellent service, his friendly attitude towards customers and seeing to it that my concern for a warning light on my dashboard in my Honda Pilot was addressed and fixed in a timely manner.
Thank You,
M. Lohfeld
Los Angeles
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May 21, 2006
Dear Mr. PJ Palencia,
Service Manager
THANK YOU!! My car experienced a catastrophic engine failure. I am the proud owner of a CRV-EX. Last week, my car stopped dead in the middle of making a left-hand turn. Luckily it was early in the morning and no one was around. I coasted to the curb and had it towed to a Honda repair facility. To make a long story short, they had never seen anything like it. The engine had two cylinders fall into the motor and were bits and pieces of metal inside the engine. I contacted Honda Motor Corp. and then had the car towed to Colonial Honda. Mr. Todd Yamatsuka from the head office was reviewing my plea to fix the car. It had 44,000 miles on it. Just a baby by Honda standards-but it was still out of warranty. Rather than wait for a final directive from him, your dealership stepped up and approved a new engine for my car strictly through “good will.” It was totally unexpected and deeply appreciated. In today’s world and economy it is so rare to find someone who stands behind their product. I just wanted to thank you and let you now how appreciative I am. It’s so nice to encounter a business with honesty, integrity, and compassion towards the customer. You not only sell the best products on the market, you stand behind it as well.
Sincerely,
Jayne Brody
Los Angeles
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February 23, 2006
Dear Sir,
I am not home very often, so I don’t know if I will get a telephone survey. In the meantime, you get my 100% Why? My antenna was fixed within an hour of arrival. I was happy, because I still had the rest of the holiday. Also, Jamie, the service advisor that helped me, is the absolute best, efficient, courteous, knowledgeable and personable.
Thank you,
Edith Wenzel
Glendale